FxPro Financial Services Ltd (FxPro), one of the world’s most dynamic and fastest growing retail brokers in FX and CFDs, today announces its client services are now fully operational 24 hours a day, seven days a week.  In its latest initiative to provide an expanding and innovative service offering to its customers, FxPro launches a comprehensive set of services available around the clock to support clients during the complete lifecycle of their trading activity.

Since its launch in 2007, FxPro has been committed to providing an innovative and flexible service to its clients. Based upon ongoing client feedback, FxPro has worked to tailor its offering to ensure it meets the needs of the majority of its investors who often only have time to consider their investments in FX and CFDs and trade outside of the working day. FxPro has successfully been trialling a 24/7 service with clients since January 2010 and this has now become a permanent feature.

George Xydas, Director of International Operations, FxPro commented, “It is a major milestone for FxPro to offer the full suite of client support services on a 24/7 basis. This new service will allow us to help our traders with any account query or request and provide operational staff from Back Office and Administration, to Customer Support, Technical and Sales around the clock. FxPro’s objective is to provide industry leading, innovative customer service and this marks the latest evolution as we continue to strive to better serve our client needs.”

24/7 services will include Back Office (account opening and verification, and client changes to existing accounts); Accounting (deposits and withdrawals and use of all payment methods), Customer Support (platform, trading and general enquiries, via Live Chat, Freephone, Dial-Back and Email), and Sales (support for new accounts registration, as well to help with newly registered clients). All clients have the opportunity to live chat or email in order to access the information they need 24 hours a day, seven days a week.

In a recent client survey we asked:

Are you more happy with the services, now that they are available 24/7 and what is it specifically that you like about our 24/7 customer service?

“Yes very much, in fact that’s one of the reasons I am using FxPro.”

Mr Emenike Collins

“24/7 is all the more better as people like me typically find weekends for doing such extra work, so it is definitely convenient and I appreciate it.”

Mr Yogender Gupta

“Everything, especially the one on one contact with the members of staff, the quick response I get whenever I want to chat.”

Mr Christopher Aggo

“I really really appreciate that you are there for us all the time. Thanks for the better service.”

Mrs Lan-nie Chen