What is your name and position?
Thomas Kareklas, Head of Customer Support

What is your professional background?
20 years sales, marketing, business development and management experience in retail, commercial and industrial environments, both on-line and off-line.

What audience are you targeting?
Investors, essentially our clients range from novice to professional traders, both of which are looking for excellent service, a cutting-edge platform, highly regulated trading environment and attractive incentives.  Our clients also receive comprehensive individual training on our trading platform.

Is your main target to trade on-line or off-line?
On-line

Why should clients choose FXGM and not other Forex trading companies?
FXGM is regulated under under CySEC with license number 074/06. We are firmly committed to deliver excellence in all our operations and our main objective has always been to meet and exceed our clients’ expectations in providing attractive and competitive trading conditions, a highly transparent Forex experience and an individual round-the-clock approach. FXGM provides not only multilingual informational and technical trading tools but also a truly multilingual personal touch in serving its clients.

How different is the Forex market today than it was 2 years ago?
The Forex market has evolved considerably during the last two years, sharpening competition and increasing the level of traders’ knowledge, trading opportunities and regulation requisites. The traders of today demand a transparent environment, innovative and tailor-made software solutions and information which provide insight into the largest and most liquid financial market.

What advice would you give to someone who is just starting to trade Forex?
To choose a regulated broker who is willing to provide a transparent and personal trading environment. Most important of all, a person who is unsure about his knowledge in forex should seek independent advice.

Whom do you consider to be the main FXGM competitors in the online Forex market?
Essentially, anyone trying to get a piece of the market that we are in is considered competition; however, we are very different in our approach and style, our ethics are geared toward the client and their experience.
In order to compare you have to be the same, and we consider ourselves to be unique in many ways, hence why we do not blindly look at the competition, first and foremost we look within our organisation to see how we can keep being better.

What is your opinion about the problem of fraud brokers may face in the Forex market?
Being regulated takes away much of the fears, being regulated is the only way to be, this also provides a safer environment for both the trader and the broker.

Where do you see FXGM in 2 years?
We are currently beginning our expansion process; we have relocated to our new HQ in Cyprus and augmenting our presence across Europe, Middle East, with further offices being planned in 2011.